We are a direct exporter, not an agency, so the warranty on your used Toyota comes from us — the company that owns, inspects, and ships the vehicle — not from a broker who disappears after the invoice is paid. On our graded export units (Grade A and Grade B), we provide a 12-month or 20,000 km powertrain warranty covering the engine block, cylinder head, transmission, differential, and drive axles, whichever comes first. On as-is clearance stock, we provide a 30-day engine and gearbox guarantee from the date of arrival at your port. Every unit ships with a pre-shipment inspection report, compression test data, OBD-II scan output, and a photo/video file of the actual vehicle, so you know exactly what you are warrantying before it leaves the yard.

What exactly does the used Toyota warranty cover — and what does it exclude?

The powertrain warranty covers internal mechanical failure of the engine and transmission under normal use. That means: cracked cylinder heads, blown head gaskets, bearing failure, timing chain failure, transmission gear or valve body failure, and differential or axle breakage. It does not cover wear items (clutch discs, brake pads, belts, filters, batteries, tyres, bulbs), accident damage, overheating caused by coolant neglect, or damage from contaminated fuel — a real risk in several African and Middle Eastern markets. It also does not cover labour at your local workshop beyond a fixed reimbursement schedule, which we agree with you in writing before shipment.

  • Covered: engine internals, cylinder head, turbocharger (diesel units), transmission internals, differential, drive shafts.
  • Not covered: clutch, brakes, suspension bushes, electronics, air conditioning, cosmetic items.
  • Claim process: send photos, a workshop diagnosis, and the VIN to our WhatsApp line; we approve repair or ship a replacement part within 7 working days.
  • Parts support: we stock and can ship common Toyota consumables — filters, belts, water pumps, clutch kits — at cost plus freight.

How do I make a warranty claim on a used Toyota bought from you?

Claims are handled directly by our export desk, not a third-party administrator. The process is deliberately simple because most of our buyers are independent dealers and fleet operators in Africa, the Middle East, and Latin America who cannot afford a two-month claims cycle. Step one: notify us on WhatsApp within 7 days of the fault appearing, with the VIN, odometer photo, and a short video of the symptom. Step two: take the vehicle to any competent workshop for a diagnosis and send us the written report. Step three: we approve, reimburse, or ship the part. For repeat buyers running 10+ units per year, we upgrade to a 24-month/40,000 km powertrain warranty and a dedicated account manager.

Why a direct exporter can offer a better warranty than an agency

An agency never touches the car. It forwards your deposit to a yard it does not control, adds a margin, and has no ability to inspect, repair, or honour a claim. Because we buy, grade, and load our own containers, we know the history of every Toyota we sell — auction sheet, mileage verification, and repair record. That knowledge is what makes a real warranty possible. We also keep a parts inventory for the models we export most (Hilux, Land Cruiser, Corolla, RAV4, Hiace), so a warranty claim does not stall waiting for a part to be sourced from Japan.

Ready to lock in a warranted used Toyota with a direct exporter? Message us on WhatsApp +86 155 5692 0288 with your target model, budget, and destination port, and browse live stock at /used.